In A/B testing (n=500 calls), Y186-custom-roy reduced average call duration by 18% while increasing post-call customer satisfaction (CSAT) by 12% compared to the baseline Dasha generic voice agent. Latency was kept below 700ms P95.
We trained Y186 on 10,000 real conversation logs, integrating Dasha’s <vad> and <tts> tags with a custom interruption-handling logic. The “Roy” customization included pitch downshifts for reassurance phrases and speed modulation for urgency. Dasha Y186-custom-roy
Performance Evaluation of a Custom Voice Agent (Dasha Y186-custom-roy) for High-Latency Conversational AI in Customer Retention Scenarios In A/B testing (n=500 calls)