Reset Zesco Prepaid Meter — How To

“Press the button four times slowly,” she instructed.

Mr. Banda laughed in relief. “That’s it? No technician? No fee?”

“Look at your meter,” she said. It was a Hexing or Conlog model—the standard blue and white box. Below the LCD screen were two small buttons: one marked (for information) and one marked the ‘lightning bolt’ symbol (for connect/disconnect).

Mr. Banda did. The screen blinked and displayed a new message: (Rest).

Mr. Banda had just returned from a long trip to Lusaka. He was tired, hungry, and looking forward to a cold shower and the evening news. But when he pressed the light switch in his living room in Ndola, nothing happened.