Three magic words: “I understand why you feel that way.” Sympathy disarms anger and lowers defenses.
The royal road to a person’s heart is to talk about the things they treasure most. Find out what matters to them and discuss that first. How To Win Friends And Influence People Dale Carnegie
Start with questions they’ll agree to. Small yeses build momentum, making a “no” harder later. Avoid starting with disagreement. Three magic words: “I understand why you feel that way