| Issue | Likely Cause | Solution | | :--- | :--- | :--- | | "Invalid username/password" | Typo or expired credentials. | Double-check case sensitivity. If using a copy-paste, ensure no spaces were included. Contact your test coordinator if the error persists. | | Page fails to load | Browser incompatibility or cached data. | Use the latest version of or Firefox . Clear your browser cache and cookies. | | No "Test Code" field | You are logged into the wrong portal (e.g., administrator vs. candidate). | Verify the URL is exactly passwordplatform.englishlanguagetesting.co.uk . | | Microphone not working | Browser permissions blocked. | Click the lock icon in your browser’s address bar and allow microphone access for this site. |
By mastering the platform itself, you remove one layer of stress, allowing you to focus entirely on demonstrating your true English language skills. Good luck! | Issue | Likely Cause | Solution |
If you have been given login credentials to this platform, you are likely preparing for university admission, professional registration, or a pre-sessional course requirement. This article explains what the Password Platform is, how to use it effectively, and how to troubleshoot common issues. Contact your test coordinator if the error persists